Terms and Conditions
Welcome to Cream Work. These Terms and Conditions ("Terms") govern your access to and use of the Cream Work website (the "Site") and the services and products offered by us (collectively, the "Services"). By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our Site.
1. Definitions
"User," "Customer," "you," or "your" refers to any individual or entity accessing or using the Site.
"We," "us," or "our" refers to Cream Work.
"Products" refers to all design templates and any other items offered for sale on the Site.
2. Acceptance of Terms
By accessing or using the Site, you agree to comply with these Terms and any applicable laws and regulations. If you do not agree to these Terms, you may not use the Site or purchase our Products.
3. Services and Products Offered
Cream Work offers design templates for sale, which may include a specified usage period as selected by the Customer at the time of purchase.
3.1 Usage Period
Design templates may be subject to a specified usage period, meaning that once a template is purchased, it will not be available for resale until the chosen usage period has elapsed.
The availability of templates with a usage period is determined on a first-come, first-served basis, based on payment completion.
Due to technical limitations of the Site, duplicate orders may occur. In the event of a duplicate order, Cream Work reserves the right to either issue a refund or allow the Customer to select a different template of equal value.
For lower-priced replacements, a refund of the price difference will be issued. For higher-priced replacements, the Customer must pay the difference.
3.2 Non-Exclusive Templates
Templates that do not have a specified usage period may be purchased and used by multiple customers simultaneously.
3.3 Licensing and Customization
The license for each design template is non-transferable. Customers may not sell, resell, license, or sublicense the template to any third parties without prior written consent from Cream Work.
Each design template may be customized on a monthly basis throughout the designated usage period, with one included revision per purchase. Additional revisions may incur a fee, the details of which can be obtained from our customer service.
4. Payment Terms
Payment Method: Cream Work exclusively accepts direct bank transfer as the sole method of payment for all services and products offered on our website.
Order Confirmation: Upon placing an order, Customers are required to submit proof of payment, including their order number and the payment amount, to our designated WhatsApp number or email address. The delivery of services and products shall only occur following the confirmation and validation of such payment proof.
Refund Policy: Refunds may be processed provided that the Customer submits a request for a refund within 24 hours from the date and time of purchase, and only if no work has commenced on the order. Requests for refunds made after the 24-hour period will not be eligible for processing.
5. User Responsibilities
By using our Services, you agree to:
Provide accurate, current, and complete information during the order process.
Comply with all applicable laws and regulations in connection with your use of our Services.
Refrain from any unlawful or unauthorized use of our Services, including but not limited to, any fraudulent activity or actions that may harm Cream Work or third parties.
6. Intellectual Property Rights
All designs, templates, and content available on the Cream Work website are the intellectual property of Cream Work and are protected by applicable intellectual property laws. Users may not reproduce, distribute, or create derivative works from any designs or content without express written permission from Cream Work. Unauthorized use of any material on the Site may violate copyright, trademark, and other laws.
7. Limitation of Liability
To the fullest extent permitted by law, Cream Work shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or Services. Our maximum liability for any claim shall not exceed the total amount paid by you for the specific service or product in question.
8. Disclaimer of Warranties
Cream Work makes no representations or warranties of any kind, express or implied, regarding the operation of the Site, the information, content, materials, or Products included on the Site. You expressly agree that your use of the Site is at your sole risk.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
10. Changes to These Terms
Cream Work reserves the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services following any changes constitutes your acceptance of the revised Terms.
11. Contact Information
For any inquiries or concerns regarding these Terms, please contact us at:
Cream Work
Email: support@shop.cwcreamwork.com